Actions to Take When Your Flight is Delayed or Canceled
1. Check Airline Notifications
Airlines use emails, text messages, and mobile apps to notify passengers of delays or cancellations. Ensure you have these notifications set up before your trip.
2. Visit the Airline Service Desk at the Airport
Once you know your flight is delayed or canceled, visit the airline service desk at the airport to explain your situation and seek assistance with rebooking a flight. It’s crucial to secure an alternative flight as soon as possible.
3. Call the Airline's Customer Service
If the service desk is crowded, call the airline’s customer service for help in rebooking a flight or finding out about compensation.
4. Use Online and Mobile App Tools
Many airlines offer the ability to rebook flights directly through their websites or mobile apps, allowing you to quickly secure a new flight.
5. Review Compensation and Refund Policies
Check the airline's policy regarding compensation and refunds for delays and cancellations. Some airlines offer meal vouchers, hotel accommodations, and transportation reimbursements.
6. Check Your Travel Insurance
If you have travel insurance, verify whether it covers delays or cancellations and prepare the necessary documents to claim compensation.
7. Consider Alternative Transportation
If you need to reach your destination urgently, consider alternative transportation options like trains, buses, or rental cars.
8. Adjust Hotel Reservations
Contact your hotel to inform them of your new arrival time. Some hotels maintain your reservation even if you arrive later than planned.
